Returns & Exchanges

We offer a 7-day return policy for our mechanical keyboards and accessories, provided the items are in their original condition and packaging. Please note that shipping costs for non-quality related returns are the responsibility of the customer.

Return Process

• 1.
  Initiate a Request

  Contact our support team at [email protected] within 7 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack your keyboard in its original retail box including all keycaps, cables, and tools to ensure the item is not damaged during transit.

• 3.
  Ship the Item

  Affix the provided RMA label to your package and ship it back to our designated warehouse using a trackable courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.